We respect your right to personal privacy, and take measures to ensure your privacy is safeguarded. This privacy statement applies to all web sites belonging to Fractal Communications. It describes what information is collected, how it is collected, handled and used.
Personal data is information that uniquely identifies you -- information such as your name, address, e-mail address, phone number, credit card details, etc.
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You can browse all our web sites, including our online store located in the www.fractalcomm.ca web site, without having to register or disclose your personal data. You will not be asked to register first in order to shop in our online store.
However, you may be asked to register and log in if you decide to leave comments on our sites, or if you wish to use certain store features such as wish lists, discount coupons, etc.
When you decide to purchase an item from our online store we will ask you for your name, address, phone number and email address, along with your billing and shipping address. This information is used to process your order, or to contact you if there is a problem with the order. You will also be given the option to create a user name and password. This is to save you time and effort having to re-enter all the information again when you visit our online store at a later date. In addition to the uses mentioned above, we may use the information you have provided us to contact you about services on our sites for which you may have expressed interest.
We do not collect or handle any of your personal credit card information at any time, and no credit card information is ever shown on any receipt or stored in any of our servers. This information is collected by one of our authorized payment gateways InternetSecure and PayPal. When you click the Submit Order button in our online store you will be securely linked direct to the payment gateway you have selected, who will collect your credit card information and process the payment through their own secure servers.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We do not collect or use personal data for any purpose other than that indicated in this policy statement.
We will never sell or share your personal data with anyone outside our organization.
We do not use cookies except in our online store. Our online shopping cart uses cookies to keep track of login information, language preferences, affiliate partner data and affiliate link paths to the store. This information is used to authenticate registered users as well as compensate our affiliate partners.
Our shopping cart automatically gathers statistical data on the products being purchased, viewed, the most popular paths through the online store, the order in which the pages are viewed, etc. Any information gathered in this way is used to improve our customer's shopping experience in our online store. We do not automatically log personal data, nor do we link information automatically logged with personal data about specific individuals. We do not use cookies to store personal data, nor do we link non-personal information stored in cookies with personal data about specific individuals.
We do not knowingly collect personal data from children. We do not sell our products and services directly to children, hence we do not take specific steps to protect the privacy of children who may disclose personal data to us.
For your peace of mind any personal data collected on our sites are encrypted and stored in our secure servers. They are encrypted using industry-standard 128-bit SSL encryption before being transmitted over the internet.
Both our payment gateways InternetSecure and PayPal use data security systems which are fully compliant with the Payment Card Industry's (PCI) data Security Standards.
We have implemented security and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.
We assure you that your personal data will not be disclosed to any federal or provincial institutions and authorities except if required by law or other regulation.
Our privacy policy is compliant with the Canadian Personal Information Protection and Electronic Documents Act. We are voluntarily committed to a Self Assessment procedure to demonstrate our compliance.
We reserve the right to change our privacy policy at any time, however we will inform you of any changes though this privacy statement.
You can request a copy of your personal data in our servers. We will provide you with a readable copy of your personal data within a week, although we may require proof of your identity before we release that information. We will provide the information at no charge. You may also ask us to erase, amend or complete your personal data.
We reserve the right to refuse to release to you a copy of your personal data, but will give you reasons for our refusal. We do, however, allow you to challenge that decision.
If you have an enquiry or concerns about our privacy policy, please contact us.
